Terms & Conditions

You are reading these Terms and Conditions as you are using the website drinksakura.com . Here, “We”, “Us”, “Our”, “Website”, “Site”, “System”, “Platforms” includes (All Social Media, Mobile App) will refer to SAKURA and “You”, “Your”, “User” will refer to Customers and Visitors.

The Terms and Conditions elaborated on this page directly impact the manner users use SAKURA’s website and any content available on the Platform. All orders placed on the site or the other platforms presuppose the acknowledgment of the Terms and Conditions by the ordering customer and will be bound by these Terms and Conditions. Therefore, you, as a customer or user of the Platform, are expected to carefully go through all the following details.

By accessing, visiting, and using the site’s services, content, and other resources, you consciously agree to the Terms and Conditions stated on this page. If you deny conforming to any or all of the conditions or clauses mentioned in these Terms and Conditions, you are advised to stop using our site and platforms right away.

Registration and Account Security

You may be required to register for and create an account with the Service in order to access certain information and features offered through the Service. As part of the registration and account creation process, you will select a password and provide us with certain registration information. You are solely responsible for maintaining the confidentiality of your password(s) and for all usage or activity on your account, including the use of your account by any person using your password(s).

Product Information

The Site may provide information about products, including but not limited to descriptions, prices and images.

There might be information appearing on the website containing inaccuracies, typographical errors, or omissions regarding product descriptions, availability, and pricing. We have the right to correct such errors, inaccuracies, changes or updates of information at any time without giving prior notice (even after our customers have submitted their orders).

We always try to provide the latest, most accurate, and most reliable information on our website and platforms. However, we apologize for any unintentional human errors if they ever occur and we promise to fix them within the fastest possible time. Please note that we present our content as is and make no claims for its accuracy, either implied or expressed.

Orders and Payment

By placing an order on the Site, you are making an offer to purchase the products at the prices and under the terms indicated. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing, or suspicion of fraudulent activity.

Shipping and Delivery

Customers can avail themselves of nationwide shipping options when ordering online. We process one shipping address per order. If you would like to ship to a different address, you may consider placing separate orders and making payments for them separately. The shipping date depends on your preferred delivery location and delivery type. Please note that for locations Outside Dhaka, you need to collect the delivery items from your nearest courier branch.

Here is the delivery schedule that we follow:

Inside Dhaka: 3-5 working days.

Outside Dhaka: 7-10 working days.

Return & Refund Policy

At this time SAKURA Water does not accept returns. We rarely encounter material damage or missed deliveries with our carrier. However, if you feel that your product becomes damaged while being delivered by a third-party carrier to you and is unfit for consumption, or if you received the wrong item, please contact us immediately at 01791151229 or email us at support@dynastyfnb.com.

We will gladly replace or refund the product and ship you the appropriate item free of charge. For deliveries deemed missing, Refund will take 7 to 10 working days since placing your order before contacting us to ensure that the carrier has had sufficient amount of time to deliver your shipment.

Cancellation Policy

You have the option to cancel your order during a phone call from our customer service agent, who will verify your order details and delivery address. It's important to be aware that once you've confirmed the order with our customer service agent, cancellation will no longer be possible until the delivery agent arrives at your designated address with the product.

Limitation of Liability

Our maximum liability shall be limited to the amount that the Customer has paid for any particular product.

We do not accept any liability for any indirect loss, consequential loss/damage, loss of data, loss of income or profit, damage to property, force majeure situations, failure/delay due to technical errors or unavoidable circumstances and/or claims by third parties for the use of the site or any product purchased.

Governing Law

The Terms and Conditions are governed by and construed under the laws of Bangladesh.

Changes to Terms and Conditions

Dynasty Food and Beverage Industries and/or SAKURA reserves the right to change or modify these terms and conditions at any time. Updated terms will be posted on the Site.

Contact us

Please contact us for all kinds of assistance.

Hotline: 01791151229

Service Center Email: support@dynastyfnb.com